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Scrum Professional Scrum Product Owner II 認定 PSPO-II 試験問題 (Q60-Q65):
質問 # 60
In order to justify the price increase of a product, your primary objective should be to:
(choose the best answer)
- A. Reduce the price for a period of time before increasing it above the original price.
- B. Add more features to make the product more attractive.
- C. Improve the value experienced by the customer.
- D. Reduce the number of features to make the product easier to use.
正解:C
解説:
According to the PSPO II resources, a product owner should optimize the value of the product and the work of the Scrum Team1. One way to do this is to improve the value experienced by the customer, which is the perception and evaluation of the product by the customer2. A price increase can be justified if the customer perceives that the product delivers more value than the cost3. This can be achieved by enhancing the product quality, functionality, usability, or design, or by providing additional benefits or services to the customer4. The other options are not effective ways to justify a price increase, as they may either reduce the value experienced by the customer, or increase the cost without increasing the value. References:
1: The Scrum Guide
2: User Experience
3: Value-Based Pricing
4: 8 Techniques to Justify a Price Increase
5: Justification for a Price Increase: Positioning For Success
質問 # 61
Evidence-Based Management is ...
- A. A management framework to ensure the delivery of maximum value.
- B. A methodology organization can use to help them m increase the value of their product.
- C. Mandatory practice for Product Owners using Scrum.
- D. Mandatory practice for Scrum Masters to apply for a Scrum Team.
- E. A framework organizations can use to help them measure, manage, and increase the value they derive from their product delivery
正解:E
質問 # 62
A user satisfaction gap exists when there is a difference between:
(choose the best two answers)
- A. The user's actual experience.
- B. The user's desired outcome.
- C. The total market size.
- D. The market share of the product.
正解:A、B
解説:
A user satisfaction gap exists when there is a difference between what the user expects from a product or service and what the user actually experiences12. The user's desired outcome is the goal or benefit that the user wants to achieve by using the product or service3. The user's actual experience is the perception and evaluation of the product or service by the user4. If the user's actual experience does not meet or exceed the user's desired outcome, the user will be dissatisfied and may switch to a different product or service.
References:
1: Identifying and Closing the Customer Satisfaction Gap
2: Find the Gaps in Your User Experience
3: [Outcome-Driven Innovation]
4: [User Experience]
5: Measure Business Opportunities with Unrealized Value
質問 # 63
Which of the following statements is true about the Product Vision?
(choose the best answer)
- A. It must be completely free from discussions about strategic technology choices.
- B. None of the above.
- C. All of the above.
- D. It is the shared responsibility of the Scrum Team to develop and evolve.
- E. It evolves as the Scrum Team learns more about customers and their needs.
正解:E
解説:
* Option A is the best answer because it reflects the agile and empirical nature of Scrum and Product Ownership. The Product Vision is a concise and inspiring statement that describes the purpose, direction, and value proposition of the product1. The Product Vision is not a fixed or static document, but rather an emergent and dynamic one that adapts to the changing environment, needs, and feedback. The Product Owner is accountable for creating and communicating the Product Vision to the Scrum Team and the stakeholders2. The Product Owner collaborates with the Scrum Team and the stakeholders to inspect and adapt the Product Vision based on the new insights, opportunities, and learnings that arise from the changing environment34. The Product Owner also uses various techniques, such as product discovery, user research, market analysis, and experiments, to validate and refine the Product Vision5 .
* Option B is not the best answer because it contradicts the accountability of the Product Owner. The Product Owner is the sole person responsible for managing the Product Backlog and maximizing the value of the product and the work of the Scrum Team. The Product Owner is also the sole person responsible for creating and communicating the Product Vision to the Scrum Team and the stakeholders2. The Product Owner may seek input and feedback from the Scrum Team and the stakeholders, but the final decision and authority on the Product Vision belongs to the Product Owner.
The Scrum Team and the stakeholders are not accountable for developing and evolving the Product Vision, but they are expected to understand and support it .
* Option C is not the best answer because it contradicts the reality and complexity of product development. The Product Vision is not a technical specification, but rather a strategic and business-oriented statement that guides the development of the product1. The Product Vision does not prescribe how the product should be built, but rather why and what the product should achieve.
However, the Product Vision is not completely detached from the technical aspects of the product, as the technology choices may have an impact on the feasibility, desirability, and viability of the product. The Product Owner should be aware of the strategic technology choices and their implications, and discuss them with the Development Team and the stakeholders, as part of the product discovery and validation process .
References:
* 1: Product Vision
* 2: Product Owner Accountabilities
* 3: Empiricism
* 4: Stakeholders & Customers
* 5: Product Discovery
* : Product Backlog Management
* : The Scrum Guide
* : Scrum Team
* : Product Value
* : Product Feasibility
* : Product Validation
* : [Agile Manifesto]
* : [User Research]
* : [Market Analysis]
* : [Experiments]
質問 # 64
During the development effort of your product, you have been frequently approached by various stakeholders asking for new features. You feel that a lot of the requests are either not aligned with the Product's vision or does not contribute to the Product's forward progress.
As a Product Owner, which tool can help stakeholders steer on outcome (value steering) rather than steer on output (steering on features)? (choose the best answer)
- A. GANTT chart.
- B. Story maps.
- C. Now-Next-Later product roadmap
- D. Release plans
- E. Goal Oriented product roadmap.
正解:E
質問 # 65
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